സ്വകാര്യതാ നയം

1. Information We Collect

2. Personal Information You Provide

   We collect personal information that you voluntarily provide during registration and use of our services. This includes:

   • Identity Information: Full name, date of birth, gender, profile photograph
   • Contact Information: Email address, phone number, postal address
   • Account Credentials: Password (stored only as a one-way hash on our servers — we never store plaintext passwords)
   • Personal Attributes: Height, weight, complexion, body type, physical status, marital status, diet, smoking and drinking habits, mother tongue
   • Family Information: Family values, type, status, names and occupations of parents/guardians, siblings' count and marital status
   • Location Information: Native place, current residence, and family residence (country, state, city)
   • Education and Career: Education level, specialization, employment type, occupation, income
   • Religious and Astrological Information: Religion, caste, sub-caste, gothram, horoscope details (raasi, star, lakkanam, time and place of birth, dosham), and horoscope chart data
   • Payment Information: UPI transaction reference numbers for payment verification. We do not collect or store credit/debit card numbers, CVV, or banking credentials — all online payments are processed via direct UPI transfer.

3. Information Collected Automatically

   When you access or use our Website, we and our third-party services automatically collect certain information:

   • Device and Browser Information: IP address, browser type and version, operating system, device type, screen resolution
   • Usage Data: Pages visited, time spent on pages, clickstream data, referring/exit pages, dates and times of access
   • Analytics: We use a third-party analytics provider to collect page views, user interactions, and behavioral data. Analytics tracking is only enabled after you consent via the cookie banner.

4. Information Stored on Your Device

   We use cookies and browser storage to operate the Website and remember your choices:

   • Authentication: Secure session cookies keep you signed in. These are transmitted only over encrypted connections and are not accessible to third-party sites.
   • Registration Progress: Partially completed registration details (excluding your password, which is never stored on your device) may be retained temporarily in your browser so you can resume after a reload. They are removed once registration is complete. Avoid registering from shared devices.
   • Notifications & Preferences: Notification permissions, feed and display preferences, and consent choices may be stored locally on your device. You can clear them at any time via your browser settings.

5. How We Use Your Information

6. We use the collected information for the following purposes:

   • To provide and operate our matrimony services, including profile creation, matching, and communication features
   • To process and verify payments made via UPI
   • To personalize your experience and display relevant matches
   • To send administrative notifications, newsletters, and marketing communications (with your consent where required)
   • To respond to your inquiries and provide customer support
   • To analyze Website usage and improve our services
   • To prevent and detect fraud or other illegal activities
   • To comply with legal obligations under applicable Indian law
   • To send push notifications about new interests, matches, and account activity (you may opt out at any time)

   We will only process your personal information for the purposes stated above or as otherwise authorized by you.

7. Disclosure of Information

8. We may disclose your personal information in the following circumstances:

   • Service Providers: We use vetted sub-processors who process data only on our instructions and under contract. These fall into the following categories: cloud hosting and database services, caching and session infrastructure, image hosting and delivery, transactional email delivery (OTP, password reset, payment confirmations), contact-form email delivery, website analytics, and push-notification delivery. A current sub-processor list is available on request at [email protected].
   • Legal Compliance: We may disclose your information if required by law enforcement agencies, regulatory authorities, or other legal entities under the Information Technology Act, 2000, or other applicable Indian law.
   • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity with reasonable notice.

   We will not sell, rent, or lease your personal information to third parties for their promotional purposes without your explicit consent.

9. Data Security

10. We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction, including encrypted transmission, secure session management, one-way password hashing, access controls, and periodic security reviews.

    However, no data transmission or storage system can be guaranteed to be 100% secure. If you believe your interaction with us is no longer secure, please notify us immediately.

11. Data Retention

12. We retain your personal information for as long as your account is active or as needed to provide our services. Specifically:

    • Active Accounts: Profile data is retained while your account remains active
    • Deleted Accounts: Upon account deletion, your personal data is permanently removed from our active systems within 30 days. Anonymized, non-identifiable data may be retained for analytics purposes
    • Transaction Records: Payment-related data is retained for 7 years as required under Indian tax and accounting laws
    • Push Notification Tokens: Removed when you log out or delete your account

13. Your Rights

14. Under the DPDP Act, 2023 and other applicable laws, you have the following rights regarding your personal data:

    • Right to Access: Request a copy of the personal data we hold about you
    • Right to Correction: Request correction of inaccurate or incomplete personal data
    • Right to Erasure: Request deletion of your personal data and account
    • Right to Nomination: Designate a person to exercise your rights in the event of your death or incapacity
    • Right to Withdraw Consent: Withdraw your consent for data processing at any time (note: this may affect our ability to provide certain services)
    • Right to Grievance Redressal: Escalate unresolved complaints to the Data Protection Board of India

    To exercise any of these rights, please contact us using the details provided below.

15. Cross-Border Data Transfers

16. Some of our third-party service providers (including Google and Cloudinary) may process or store data outside of India. Where such transfers occur, we ensure that adequate safeguards are in place to protect your personal data in compliance with the DPDP Act, 2023.

17. Children's Privacy

18. Our Website is not intended for individuals under the age of 18. Registration requires a minimum age of 18 years for female users and 21 years for male users. We do not knowingly collect personal information from children without parental consent. If you believe we have unintentionally collected information from a child, please contact us immediately and we will delete it.

19. Changes to This Policy

20. We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The updated policy will be posted on this page with a revised effective date. We encourage you to review this Policy regularly. Material changes will be notified via email or a prominent notice on our Website.

21. Grievance Officer

22. In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, the name and contact details of our Grievance Officer are provided below:

    Grievance Officer
    Sangamam Manamalai
    110, Brindha Street, Erode, Tamil Nadu, India - 638 001
    Email: [email protected]
    Phone: +91 94428 36557

    The Grievance Officer will acknowledge your complaint within 24 hours and resolve it within 30 days from the date of receipt.

23. Contact Us

24. If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

    Sangamam Manamalai
    Address: 110, Brindha Street, Erode, Tamil Nadu, India - 638 001
    Email: [email protected]
    Phone: +91 94428 36557

By using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.